If that doesn't work, the LCD screen needs to be replaced and should probably go to the repair shop since replacing the monitor can be delicate. If the computer displays on the external monitor, the LCD or internal LCD cable could be faulty. The external monitor key should tell your laptop to connect to the external display. Once your computer reboots, if it's not displaying on the external monitor, you may need to press the F4 key (or another key with a rectangle box with vertical lines on the left and right-meant to indicate a monitor) on your keyboard. Connect to the external display using a VGA cable or connect to a TV as an external display using an HDMI cable, depending on the connections available on your system. The hard reset should not clear any of your data from your computer, but it could clear out any driver or firmware errors that might be happening.Ĭonnect to an external monitor to test the LCD and LCD Cable. Let us know the outcome to see if any of those options worked for you.Performing a hard reset is not the same as factory resetting your HP laptop. (it is an "information" file, it can be named "kit" as well). Click here to find other solutions, if updating your display drivers doesn't solve the problem. From Settings, select Windows Update > Check for updates, and install any available updates. If that doesn't work, select Start > Settings. After installing them both onto the motherboard I booted the computer and only one of the sticks lit up and there was no video being outputted to my monitor. I needed to upgrade as I was getting into video editing. First, uninstall the HD 630, download the ".zip" file from the link below:ġ1 - Select the file called "igdlh64" or "igdlh". After your PC restarts, press Windows logo key + I on your keyboard to open Settings. Black Screen after installing new RAM Motherboard : ASUS Prime a320m-k Today I received my Corsair RGB Pro ram sticks (2x8gb). If the steps above did not work then let us do the same but with our latest driver which is generic but should work. Since we recommend to use the drivers from the OEM first (in this case Acer), first uninstall the current Intel ® HD 630 from the system by right-clicking on it and then selecting uninstall, then download the latest driver from Acer and attempt to install it, once the installation is complete, reboot your computer.Ģ. Remove CMOS battery from your motherboard carefully and wait for 10 minutes, then put it back to its place, if needed you can remove your graphics card to remove cmos battery. Once you update the driver to the latest version validated let us know the results.ġ. ![]() This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * Please be aware that the content on that site is not controlled by Intel*. Here is the link for Acer support, apparently you will need the model number of your system in order to look for the appropriate drivers: To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. If that is the case, as mentioned we supply generic versions of graphics drivers for general purposes. ![]() Once downloaded, please follow these steps:ġ - Unzip the file to a designated location or folder.Ģ - Right-click Windows Start icon and open Device Manager.ģ - Click Yes when prompted for permission from User Account Control.ĥ - Right-click the Intel® graphics entry and select Update Driver Software.Ħ - Click "Browse my computer for driver software".ħ - Click "Let me pick from a list of device drivers on my computer".ġ0 - Access the designated location or folder, and access a folder called "Graphics".ġ1 - Select the file called "igdlh64" or "igdlh" (It may also have the name "Kit", just make sure it is an "information" file).ġ2 - Click Open, then click OK, and finally click Next. In order to try with our driver, please download the ".zip" file from the link below: I was reviewing the information that you sent and I can see that we have an updated graphics driver that could fix your problem, however, we supply generic versions of graphics drivers for general purposes.
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